IT Technical Support

Level 1 Technician

  • Performed computer setup and configuration for end-users.
  • Executed email migrations and ensured successful account transitions.
  • Provided computer performance maintenance and troubleshooting.
  • Reviewed user policies and permissions to ensure proper access control.
  • Configured VOIP phone extensions and mobile email access.
  • Set up tablets and mobile workstations.
  • Conducted preventive and corrective maintenance on network equipment (ISP, Firewall, Switches).
  • Inspected and maintained structured cabling systems.
  • Installed and configured physical workstations on-site.
  • Established secure VPN connections and Remote Desktop (RDP) access.
  • Assisted with operating system activations and upgrades.
  • Installed and supported third-party and additional software applications.
  • Diagnosed and resolved issues related to license server installations.

Level 2 Technician

  • Managed PBX systems, including extension creation and voicemail configuration.
  • Set up DISA and configured IVR menus.
  • Administered VoIP telephony services through reseller portals.
  • Routed calls and managed existing phone numbers.

Server & System Administration

  • Managed users and security groups within server environments.
  • Oversaw file server operations and implemented structured folder hierarchies.
  • Defined and applied permission structures aligned with security groups.
  • Created and modified policies and automated deployment entries:
    • Printers (restricted access)
    • Shared drives
    • Remote applications
  • Handled remote access configurations for SQL databases and servers.
  • Managed user access and permissions within SQL databases.
  • Administered LogMeIn for remote support and user management.
  • Administered antivirus and remote access consoles.
  • Maintained and documented Knowledge Base systems (object-based and plain text).
    • Managed users, updates, and documentation tasks.
  • Troubleshot and managed Apple systems (macOS and iOS).
  • Managed web hosting services and resolved blocked IP/account issues.
  • Supported system recovery from storage-related lockouts.
  • Generated and analyzed email reports and server logs.
  • Performed website migrations and monitored performance optimization.
  • Troubleshot and updated Remote Apps for performance enhancements.
  • Reviewed and automated IT processes for efficiency gains.
  • Administered license servers (Chaos) and backup systems (Acronis/NAS).
  • Managed cloud infrastructure and services hosted on AWS.
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